Terms & Conditions

the following terms and conditions apply for all stays booked with surf soul adventure ‘sarl surf company s.s.a.’

BOOKING AND PAYMENT
≈ in order to confirm the booking, a deposit of 30% is requested.
≈ prices of your holiday will not normally be subject to change, however surf soul adventure reserve the right to increase or decrease prices due to variations in service charges or exchange rates.
≈ surf soul adventure is not responsible or liable for the changing value of exchange rates or transfer fees that may incur to complete payment of deposit. transfer fees have to be paid by the sender / guest.
≈ credit card payments work via tab travel (the only credit card payment provider in morocco) – fees: most guests pay no more than usual, because tab travel charges in the guests home currency. guests pay the tab travel fee instead of their bank’s foreign usage fees or ATM fees (usually 3-7%). also most credit cards provide coverage for accidents while traveling, trip cancellation and lost luggage if their travel is paid with their credit card.

CANCELLATION POLICY
every guest is requested to inform surf soul adventure as soon as possible in case of any cancellation of the booking.
≈ 6 weeks and more before arrival: reschedule your booking within 6 months (no additional costs).
≈ 6 – 0 weeks before arrival: loss of 100% of the deposit transferred to surf soul adventure (surf soul adventure will provide you with a booking confirmation/invoice for your travel insurance if requested).
≈ if you wish to shorten your stay or cancel pre-booked add-ons while you are with surf soul adventure, there is no refund to your remaining days or pre-booked add-ons.
≈ should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase.
≈ surf soul adventure reserve the right to cancel a booking (before arrival or on site), if a guest does not comply with the guidelines and rules or if a guest stands out by behaviour which could effect the quality of surf soul adventures service negatively.

COVID 19 RELATED
a quarantine process (if needed), upgrade to single room, any pcr tests, travel, doctor’s visits, etc will be at your own expense. you have to make sure travel insurance will cover in this instance. if moroccan authorities issue a lockdown or flight restrictions between morocco and a guests departure country surf soul adventure offers free rebooking.

INSURANCE
≈ every guest is obliged to take out insurance: adequate travel insurance is a condition of the contract with surf soul adventure. every guest must be sure that their insurance fully covers all personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness.
≈ if a guest chooses to travel without adequate insurance cover, surf soul adventure will not be liable for any losses: the guest will not be entitled to any refund for all activities offered by surf soul adventure or partners.
≈ surf soul adventure decline any responsibility for theft or damage to persons or belongings during the stay.
≈ every guest will be responsible for any damage caused to all equipment and property belonging to surf soul adventure.

SURF LESSON & SURF GUIDING
≈ surf soul adventure guides the guests to different spots and informs about the current conditions. the exercise of any activity is at the guest’s own risk and we decline all responsibility and cannot be held responsible for the safety of the guest, injury or death.
≈ the package surf guiding does not include teaching or expert advice. every guiding guest needs to be able to manage themself in the water. the surf guides will take guests to surf spots and suggest where to surf. every guest has to be aware of their own level and skills. 

SURF CONDITIONS
surf soul adventure is committed to providing each guest the best possible surfing experience, but is not responsible for surfing conditions or weather. in the event that unsuitable surfing conditions occur (no waves, rain, storm etc), the guest will not be entitled to any refund for all activities offered by surf soul adventure or partners. surf soul adventure is committed to the needs of its guests and tries to offer alternative activities.

UPGRADES & EXCURSIONS
≈ there will be no discount on your package if you decide to join an excursion instead of the daily surf lessons / surf guiding.
≈ a refund is only possible if surf soul adventure is not able to organise it due to unexpected circumstances or when the required minimum amount of participants is not reached. surf soul adventure decide if an excursion can take place or not.