TERMS AND CONDITIONS

GENERAL INFORMATION

The following terms and conditions apply to all stays booked with Surf Soul Adventure, operated by SARL SURF COMPANY S.S.A.
Surf Soul Adventure and Salty Goats are brands owned by SARL SURF COMPANY S.S.A.
All bookings and purchases made through Surf Soul Adventure and/or Salty Goats are made with SARL SURF COMPANY S.S.A.

BOOKING AND PAYMENT

In order to confirm the booking, a deposit of 30% is requested. The remaining amount has to be paid upon arrival.
Prices will not normally be subject to change, however SARL SURF COMPANY S.S.A reserves the right to increase or decrease prices due to variations in service charges or exchange rates.
SARL SURF COMPANY S.S.A is not responsible or liable for the changing value of exchange rates or transfer fees that may incur to complete payment of deposit. Transfer fees have to be paid by the sender / guest. The following deposit payment options are available: Credit card payment: available via provider ‘tab travel’ (tab travel will be charging with their tab travel fee (max 4%)).

CANCELLATION

Every guest is requested to inform SARL SURF COMPANY S.S.A as soon as possible in case of any cancellation of the booking.
The following cancellation policies apply:

• 6 weeks and more before arrival: reschedule a booking within 6 months (no additional costs).
• 6 – 0 weeks before arrival: loss of 100% of the deposit paid towards SARL SURF COMPANY S.S.A
• if a guest wishes to shorten their stay or cancel pre-booked add-ons while they are with SARL SURF COMPANY S.S.A, there is no refund to remaining days or pre-booked add-ons.
• should one or more members of a group booking cancel, this may increase the per person holiday price for those still travelling, and the remaining guests will be liable to pay this increase. the deposit paid by the cancelling member will not be refunded.

SARL SURF COMPANY S.S.A reserves the right to cancel a booking (before arrival or on site), if a guest does not comply with the guidelines and rules or if a guest stands out by behaviour which could effect the quality of SARL SURF COMPANY S.S.As service negatively.

TRANSFER AIRPORT / BUS STATION

Waiting time

It may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight. It may require additional waiting time at the airport or bus station. Maximum waiting time at the airport / bus station is 60 mins (in case of an unforeseen delay: up to 2h)

Guests are required to provide accurate arrival times when booking their stay with surf company s.s. a.this includes specifying the correct arrival times at the airport or bus station at least 24h before arrival. If a guest indicates an incorrect arrival time, an additional fee will be charged to cover the extra costs. Guests are responsible for ensuring that their arrival details are accurate and promptly communicated to avoid any additional charges.

INSURANCE

All guests must have adequate travel insurance. Insurance must cover medical expenses, repatriation, cancellation, accidents, illness, and pre-existing medical conditions. Guests traveling without adequate insurance do so at their own risk. No refunds will be issued for activities provided by SARL SURF COMPANY S.S.A. or its partners.

SARL SURF COMPANY S.S.A declines any responsibility for theft or damage to persons or belongings during the stay. 

Every guest will be responsible for any damage caused to all equipment and property belonging to SARL SURF COMPANY S.S.A.

SURF LESSON & SURF GUIDING

SARL SURF COMPANY S.S.A. guides the guests to different spots and informs about the current conditions. the exercise of any activity is at the guest’s own risk and SARL SURF COMPANY S.S.A. declines all responsibility and cannot be held responsible for the safety of the guest, injury or death.

The package surf guiding does not include teaching or expert advice. Every guiding guest needs to be able to manage themself in the water. the surf guides will take guests to surf spots and suggest where to surf. Every guest has to be aware of their own level and skills.

SARL SURF COMPANY S.S.A. promises that the maximum group size for each surf instructor is limited to 6 guests. In special cases, such as last-minute group changes or if a surf instructor falls ill, SARL SURF COMPANY S.S.A. may allow up to 8 guests to join a surf lesson with a single instructor. This decision will be made at the discretion of SARL SURF COMPANY S.S.A. and is subject to availability and safety considerations.

UPGRADES AND EXCURSIONS

There will be no discount on guests package if a guest decide to join an excursion instead of the daily surf lessons / surf guiding.

A refund is only possible if SARL SURF COMPANY S.S.A. is not able to organise the purchased upgrade or excursion due to unexpected circumstances or when the required minimum amount of participants is not reached. SARL SURF COMPANY S.S.A. decide if an upgrade or excursion can take place or not.