the following terms and conditions apply for all stays booked with surf soul adventure ‘sarl surf company s.s.a.’
by sending a booking request, the guest confirms to have read, understood and accepted the terms and conditions that apply when booking with surf soul adventure.
booking and payment
In order to confirm the booking, a payment (deposit) is requested. only after having received this deposit and sent a booking confirmation, the booking with surf soul adventure is valid. by completing the booking, the guest confirms to have read, understood and accepted the terms and conditions.
*payment in low season: 50% deposit
*payment in high season: 100% deposit
prices of your holiday will not normally be subject to change, however we reserve the right to increase or decrease prices due to variations in service charges or exchange rates.
we reserve the right to increase prices up to 10% in high season.
it is unlikely that we will have to make any changes to your holiday, but occasionally small changes may be made, which we reserve the right to do at any time. surf soul adventure shall inform a guest as early as possible to in the event that this is necessary. in the unlikely event that surf soul adventure are unable to accommodate a booking we will refund 100% of payment or offer an alternative arrangement. surf soul adventure ist not to be held liable for flight costs.
surf soul adventure is not responsible or liable for the changing value of exchange rates or bank fees that the guest may incur to complete payment of deposit.
every guest is requested to inform surf soul adventure as soon as possible in case of any cancellation of the booking. the amount of the refund in case of cancellation varies according to the time of cancellation:
*for cancellations 60 – more days before arrival we charge 50% of the deposit.
*for cancellations from 0 – 59 days before arrival we charge 100% of the deposit.
if you wish to shorten your stay or cancel pre-booked add-ons while you are here, there is no refund to your remaining days or pre-booked add-ons.
should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase.
surf soul adventure reserves the right to cancel a booking (before arrival or on site), if a guest does not comply with our guidelines and rules or if a guest stands out by behaviour which could effect the quality of our service negatively.
whilst it is unlikely that surf soul adventure shall have to make changes to bookings or other matters, surf soul adventure reserves the right to do so at any time. surf soul adventure shall inform a guest as early as possible to in the event that this is necessary. in the unlikely event that surf soul adventure is unable to accommodate your booking, surf soul adventure will refund 100% of payment or offer an alternative arrangement. surf soul adventure is not to be held liable for flight costs.
if a booking has to be rescheduled by the guest, surf soul adventure is entitled to charge a certain amount to cover the costs of the modification
*rescheduling booking from 45 – more days possible
*rescheduling from 0 – 44 days before arrival = cancellation policy
if a guest catch covid-19 during a stay with surf soul adventure, he/she will need to quarantine. surf soul adventure needs to follow the regulations in morocco at the moment of the infections. the quarantine process, upgrade to single room, any pcr tests, travel, doctor’s visits, etc will be at the guest own expense (no refund if already checked in at surf camp). every guest has to make sure travel insurance will cover in this instance.
if moroccan authorities issue a lockdown or flight restrictions between morocco and a guests departure country surf soul adventure offers free rebooking. if a guest tests positive on the pcr test prior to embarking on the trip and is not allowed to board the plane, surf soul adventure offers free rebooking. if this guest can not show the proof of pcr test on arrival day surf soul adventure can not reschedule.
when booking with surf soul adventure, each guest is obliged to take out travel insurance.
if a booking has to be cancelled due to the guest’s inability to travel (other than covid related), the above mentioned cancellation conditions apply. surf soul adventure declines any responsibility for theft or damage to persons or belongings during the stay.
every guest will be responsible for any damage caused by him/her to all equipment and property belonging to surf soul adventure, unless he/she has taken out appropriate insurance to cover the damage caused.
surf soul adventure guides the guests to different spots and informs about the current conditions. The exercise of any activity is at the guest’s own risk. surf soul adventure declines all responsibility and cannot be held responsible for the safety of the guest, injury or death.
surf soul adventure is committed to providing each guest the best possible surfing experience, but is not responsible for surfing conditions or weather. In the extremely rare event that unsuitable surfing conditions occur (no waves, rain, storm etc), the guest will not be entitled to any refund for all activities offered by surf soul adventure or its partners.
surf soul adventure is committed to the needs of its guests and tries to offer alternative activities.
we offer the following discounts:
1) group discount 2) discount for returning guests 3) long stay discount
please note: the discounts are non-cumulative, the highest discount will be applied
terms & conditions might be subject to change. it is the guest’s responsibility to actively contact surf soul adventure if they do not wish to agree to the changes.